This updates the sound drivers on your computer. Repeat these steps for each driver besides your Blue Mic under Sound, Video, and Game Controllers.
You can find the Device Manager by typing “Device Manager” into your Windows Search box.
If it does not work after trying a new cable, port, and computer, please create a support case and we'll be happy to assist further. If the microphone works on a different computer, then the issue might be with the drivers on your current computer.Please check if the issue is with the microphone not being recognized by first trying a different USB port, USB cable, and a different computer.